Privacy Policy Privacy Policy This Data Protection Notice (“Notice”) sets out the basis upon which R-Logic International Pte Ltd (SmartCares Online) may collect, use, disclose or otherwise process personal data of our customers in accordance with the Personal Data Protection Act (“PDPA”). This Policy will provide you with a notice and overview on how your personal data is collected, intended to be used, transferred to, stored and accessed. It also covers how we amend and protect your data provided to us. Here at SmartCares Online, we take just as much pride in providing you with data protection. We will continuously update and review our adherence to changes in the PDPA as well as the steps taken to provide security and protection to your data. PERSONAL DATA 1. As used in this Policy: “customer” means an individual who (a) has contacted us through any means to find out more about any courses or services we provide, or (b) may, or has, entered into a contract with us for the supply of any courses or services by us; and “personal data” means data, whether true or not, about a customer who can be identified: (a) from that data; or (b) from that data and other information to which we have or are likely to have access. 2. Depending on the nature of your interaction with us, some examples of personal data which we may collect from you include name, residential address, email address, telephone number, nationality, gender, date of birth, marital status, employment information and financial information. 3. Other terms used in this Policy shall have the meanings given to them in the PDPA (where the context so permits). COLLECTION, USE AND DISCLOSURE OF PERSONAL DATA 4. We generally do not collect your personal data unless (a) it is provided to us voluntarily by you directly or via a third party who has been duly authorised by you to disclose your personal data to us (your “authorised representative”) after (i) you (or your authorised representative) have been notified of the purposes for which the data is collected, and (ii) you (or your authorised representative) have provided written consent to the collection and usage of your personal data for those purposes, or (b) collection and use of personal data without consent is permitted or required by the PDPA or other laws. We shall seek your consent before collecting any additional personal data and before using your personal data for a purpose which has not been notified to you (except where permitted or authorised by law). 5. We may collect and use your personal data for any or all of the following purposes: a. performing obligations in the course of or in connection with our provision of the services requested by you; b. verifying your identity; c. responding to, handling, and processing queries, requests, applications, complaints, and feedback from you; d. managing your relationship with us; e. processing payment or credit transactions; f. complying with any applicable laws, regulations, codes of practice, guidelines, or rules, or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority; g. any other purposes for which you have provided the information; h. transmitting to any unaffiliated third parties including our third party service providers, and relevant governmental and/or regulatory authorities, whether in Singapore or abroad, for the aforementioned purposes; i. any other incidental business purposes related to or in connection with the above; and j. offerings of new services that may continue to provide benefit in relation to the services requested by you or recommended by us; k. providing you with regular or ad-hoc updates, information required for your services update, upgrade, enhancement and their respective applications; l. processing of insurance applications meant for the coverage and safety during the delivery of our respective services; m. submission and application for funding and certification processes to professional bodies; n. website visitor traffic and informatics via cookies stored on our website online.smartcares.com . 6. We may disclose your personal data: a. where such disclosure is required for performing obligations in the course of or in connection with our provision of the courses and services requested by you; b. to third party service providers, and other organisations we have engaged to perform any of the functions with reference to the above mentioned purposes; or c. complying with any applicable laws, regulations, codes of practice, guidelines, or rules, or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority. 7. The purposes listed in the above clauses may continue to apply even in situations where your relationship with us (for example, pursuant to a contract) has been terminated or altered in any way, for a reasonable period thereafter (including, where applicable, a period to enable us to enforce our rights under a contract with you). WITHDRAWING YOUR CONSENT 8. The consent that you provide for the collection, use and disclosure of your personal data will remain valid until such time it is being withdrawn by you in writing. You may withdraw consent and request us to stop collecting, using and/or disclosing your personal data for any or all of the purposes listed above by submitting your request in writing or via email to our Data Protection Officer at the contact details provided below. 9. Upon receipt of your written request to withdraw your consent, we may require reasonable time (depending on the complexity of the request and its impact on our relationship with you) for your request to be processed and for us to notify you of the consequences of us acceding to the same, including any legal consequences which may affect your rights and liabilities to us. In general, we shall seek to process your request within fourteen (14) business days of receiving it. 10. Whilst we respect your decision to withdraw your consent, please note that depending on the nature and scope of your request, we may not be in a position to continue providing our courses or services to you and we shall, in such circumstances, notify you before completing the processing of your request. Should you decide to cancel your withdrawal of consent, please inform us in writing in the manner described in clause 8 above. 11. Please note that withdrawing consent does not affect our right to continue to collect, use and disclose personal data where such collection, use and disclose without consent is permitted or required under applicable laws. ACCESS TO AND CORRECTION OF PERSONAL DATA 12. If you wish to make (a) an access request for access to a copy of the personal data which we hold about you or information about the ways in which we use or disclose your personal data, or (b) a correction request to correct or update any of your personal data which we hold about you, you may submit your request in writing or via email to our Data Protection Officer at the contact details provided below. 13. Please note that a reasonable fee may be charged for an access request. If so, we will inform you of the fee before processing your request. 14. We will respond to your request as soon as reasonably possible. In general, our response will be within seven (7) business days. Should we not be able to respond to your request within fourteen (14) days after receiving your request, we will inform you in writing within fourteen (14) days of the time by which we will be able to respond to your request. If we are unable to provide you with any personal data or to make a correction requested by you, we shall generally inform you of the reasons why we are unable to do so (except where we are not required to do so under the PDPA). PROTECTION OF PERSONAL DATA 15. To safeguard your personal data from unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks, we have introduced appropriate administrative, physical and technical measures such as authentication and access controls (such as good password practices, need-to-basis for data disclosure, etc.), encryption of data, up-to-date antivirus protection, regular patching of operating system and other software, securely erase storage media in devices before disposal, web security measures against risks, usage of one time password(otp)/2 factor authentication (2fa)/multi-factor authentication (mfa) to secure access, security review and testing performed regularly, credential exposure checks, and device vulnerability assessments and security hardening. 16. You should be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures. ACCURACY OF PERSONAL DATA 17. We generally rely on personal data provided by you (or your authorised representative). In order to ensure that your personal data is current, complete and accurate, please update us if there are changes to your personal data by informing our Data Protection Officer in writing or via email at the contact details provided below. RETENTION OF PERSONAL DATA 18. We may retain your personal data for as long as it is necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable laws. 19. We will cease to retain your personal data, or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purpose for which the personal data was collected, and is no longer necessary for legal or business purposes. TRANSFERS OF PERSONAL DATA OUTSIDE OF SINGAPORE 20. We generally do not transfer your personal data to countries outside of Singapore. However, if we do so, we will obtain your consent for the transfer to be made and we will take steps to ensure that your personal data continues to receive a standard of protection that is at least comparable to that provided under the PDPA. DATA PROTECTION OFFICER 21. You may contact our Data Protection Officer if you have any enquiries or feedback on our personal data protection policies and procedures, or if you wish to make any request, in the following manner: Name of DPO : Syrinx Ong Kea Ching Contact No. : +65 8186 2622 Email Address : syrinx.ching@r-logic.com EFFECT OF POLICY AND CHANGES TO POLICY 22. This Policy applies in conjunction with any other Policies, contractual clauses and consent clauses that apply in relation to the collection, use and disclosure of your personal data by us. 23. We may revise this Policy from time to time without any prior notice. You may determine if any such revision has taken place by referring to the date on which this Policy was last updated. Your continued use of our services constitutes your acknowledgement and acceptance of such changes. WEBSITE 24. Our website, online.smartcares.com , may contain links to other sites; These sites do not operate under the Policy set forth for our company and website. You are advised to review the policies displayed in those websites before use. 25. Our websites do contain cookies. These cookies improve the overall experience you have visiting our site and provide us with informatics on how we can better serve you and improve your user experience. 26. We retain the copyrights to the material including logo, photographs and content found on these sites. No part of these websites may be copied, performed in public, utilized and/or adapted without our written consent. Effective date : 30/11/2022 Last updated : 16/01/2023

SmartCares Online by R Logic is the authorised distributor for Philips Household Products. We ensure that all products provided are in high quality. We provides all the parts and accessories for Philips Household Products. ALL ABOUT US Smartcares Online by R Logic is an online store which is selling accessories and spare parts for PHILIPS. We are the PHILIPS Domestic Appliances authorised service centre in Singapore. We strive to be one of the top and best customer service supplying electronic parts and IT solution out there. What we sell? SmartCares by R Logic offer s the genuine PHILIPS accessories and spare parts in the market. Why choose us? Quality Control SmartCares by R Logic ensure you that our main focus will be in quality of the products. We will make sure that customers get the best quality from us and we serve customers as V.I.P. Friendly Customer Service SmartCares by R Logic won't serve customers with attitude of “because-this-is-my-job”. We'll make sure customers will feel comfortable throughout their shopping experience. If they require our assistance to search for the correct product, we will provide them with our best support and professional advices. How to contact us? If you have any doubts/suggestions/comments about us, our products or our site, do not hestitate to contact us! We can be contacted through email or call. We'll get back to you as soon as possible. CUSTOMER CENTRICITY We ensure to provide the highest service standards for all our customers. AUTHENTICITY We know that quality is as important to you as it is to us. We provide 100% authentic parts to you.

Terms & Conditions Welcome to SmartCares Online webstore. Terms and conditions stated below applies to all visitors and users of SmartCares Online . By using this Website https://www.online.smartcares.com/ and place an order, you accept and agree to be bound by and to comply with these terms. Please produce the proof of purchase / purchase invoice if claiming a free repair. May whatsapp the proof of purchase to 9234 0213 Philips shall not be responsible for any loss or damage howsoever caused arising from force Majeure, fire, accident or any circumstances beyond its control. Philips shall not be responsible for any consequential loss or damage howsoever caused including amongst others damage caused to software used eg video tape, compact disc, computer diskettes, ETC Repair for which payment has been made are guaranteed under normal use for 3 months from date of collection. Goods not collected within two(2) months of notification (goods are ready for collection) shall be forfeited and will be dispose off as Philips deem for and no claims will be entertained. Notification for collection will be made to the address as given by customer. Storage charges will be imposed for goods not collected from time of notification that. Philips will not be responsible for damage caused during transportation. A service fee will be levied for quotation for repairs rejected.

SmartCares Online distributes parts & accessories for Philips Floor Care, including vacuum cleaner. We ensure that all the parts are authentic and in good quality which will meet your expectations. Contact us for further information. Floor Care Sort by Quick View HANDHELD 25V GLACIER 300006452471 Price $303.00 Add to Cart Quick View Labour fee for all non-coffee machine Price $54.50 Add to Cart Quick View 135W ADAPTOR UK PLUG POLYGON 642001008880 Price $11.00 Add to Cart Quick View DOCK CLEAN WATER TANK ASSY MISTY DAWN 642001016446 Price $38.00 Add to Cart Quick View DOCK DIRTY WATER TANK ASSY DARK GREY 642001016445 Price $38.00 Add to Cart Quick View ROLLING MOP ASSY GREY AND WHITE 642001015659 Price $24.00 Add to Cart Quick View SIDE BRUSH LIMESTONE GREY 642001015658 Price $11.00 Add to Cart Quick View FILTER ACHEPA LAVENDER LITE FY311000 642001022718 Price $43.90 Add to Cart Quick View XV1882/20 GLOBAL CLEANING MOP BLUE 2PCS 688001003321 Price $59.00 Add to Cart Quick View XV1892/02 WEU DETEREGENT BOTTLE-2PCS Price $29.00 Add to Cart Quick View MAIN BRUSH CORAL MOOD 642001015657 Price $25.00 Add to Cart Quick View DRY TURNABLE HOOK FOR SERVICE NEPTUNE 300009470691 Price $12.90 Add to Cart Quick View HINGE SHFT ASSY ALWHITE OLAF V01 642001014155 Price $9.90 Add to Cart Quick View XW9XXX PROTEUS LED WET NOZZLE V01 642001012063 Price $180.00 Add to Cart Quick View CLEANING BRUSH 642001015581 Price $28.00 Add to Cart Quick View BUCKET Price $30.90 Add to Cart Quick View CWT ASSY 300010250541 Price $30.00 Add to Cart Quick View DP BATTERYPACK TP INR1865025PG 252V 642001002753 Price $119.00 Add to Cart Quick View HANGER 2 POLE PANT CLIPS CHALKY CAMEL HANGER 2 POLE 996510078219 Price $12.00 Add to Cart Quick View ELECTRET FILTER WITH FOAM BREEZE 642001014627 Price $16.00 Add to Cart 1 2 3 ... 25

SmartCares Online distributes parts & accessories for Philips Air Purifier. We ensure that all the parts are authentic and in good quality which will meet your expectations. Contact us for further information. Trade In Program Sort by Quick View HANDLE BLACKDARK BELUGA TTS 420303619351 Price $26.90 Add to Cart Quick View DORK ARM ASSY ALWHITE OLAF V01 642001014141 Price $23.00 Add to Cart Quick View 420303621041 Spout Price $20.00 Add to Cart Quick View CLEAN WATER TANK TR DARK GREY 642001015491 Price $26.00 Add to Cart Quick View HANDHELD 25V GLACIER 300006452471 Price $303.00 Add to Cart Quick View Labour fee for all non-coffee machine Price $54.50 Add to Cart Quick View Labour fee for Coffee Maker Price $65.40 Add to Cart Quick View Labour fee for Coffee Machine Price $136.30 Add to Cart Quick View SVC RINSE CAP PRINTED ASSY 423902291801 Price $26.00 Add to Cart Quick View 135W ADAPTOR UK PLUG POLYGON 642001008880 Price $11.00 Add to Cart Quick View DOCK CLEAN WATER TANK ASSY MISTY DAWN 642001016446 Price $38.00 Add to Cart Quick View DOCK DIRTY WATER TANK ASSY DARK GREY 642001016445 Price $38.00 Add to Cart Quick View ROLLING MOP ASSY GREY AND WHITE 642001015659 Price $24.00 Add to Cart Quick View SIDE BRUSH LIMESTONE GREY 642001015658 Price $11.00 Add to Cart Quick View PLASTIC JAR 642001014661 Price $16.00 Add to Cart Quick View FILTER ACHEPA LAVENDER LITE FY311000 642001022718 Price $43.90 Add to Cart Quick View PREFILTER 642001027602 Price $11.00 Add to Cart Quick View XV1882/20 GLOBAL CLEANING MOP BLUE 2PCS 688001003321 Price $59.00 Add to Cart Quick View XV1892/02 WEU DETEREGENT BOTTLE-2PCS Price $29.00 Add to Cart Quick View MAIN BRUSH CORAL MOOD 642001015657 Price $25.00 Add to Cart 1 2 3 ... 100

FAQs General FAQs Out of Warranty FAQs

SmartCares Online distributes parts & accessories for Philips Kitchen Appliances including Rice Cooker, Multicookers, Airfryer, Kettles, Blender. We ensure that all the parts are authentic and in good quality which will meet your expectations. Contact us for further information. Kitchen Appliances Sort by Quick View HANDLE BLACKDARK BELUGA TTS 420303619351 Price $26.90 Add to Cart Quick View PAN COVER ASSY 300005174041 Price $51.80 Add to Cart Quick View Labour fee for all non-coffee machine Price $54.50 Add to Cart Quick View PLASTIC JAR 642001014661 Price $16.00 Add to Cart Quick View GRILL PLATE INCL 4 FEET NA120 642001012591 Price $17.00 Add to Cart Quick View PAN INCL WINDOW NA2310X SILVER HANDLE 642001023210 Price $45.00 Add to Cart Quick View PUSHER 420303600781 Price $19.90 Add to Cart Quick View Sambal maker jar 642001003942 Price $13.90 Add to Cart Quick View WAFFLE PLATE X2 642001006311 Price $18.90 Add to Cart Quick View PANEL FOR KEEPING WARM 300009114971 Price $23.90 Add to Cart Quick View INNER POT 996510080222 Price $29.80 Add to Cart Quick View COMPACT CHOPPER BOWL 642001007656 Price $14.00 Add to Cart Quick View BASE ASSY SG ML HK FOR HD9395 642001006079 Price $29.00 Add to Cart Quick View DISASSEMBLABLE COVER ASSEMBLY 996510076362 Price $15.00 Add to Cart Quick View 6STAR BLADE ASSY 15MM 642001008736 Price $28.00 Add to Cart Quick View Jar Lid Seal Ring White 300009504741 Price $9.90 Add to Cart Quick View Jar Lid White 300009504721 Price $10.90 Add to Cart Quick View XL CHOPPER LID 642001007667 Price $15.90 Add to Cart Quick View (Trade In) HD9880/90 7000 Series Airfryer Combi 8.3L and Food Thermometer Price $494.10 Add to Cart Quick View (Trade In) HD4539/62 Rice Cooker 5000 Series IH Rice Cooker with Taste Selection Price $152.10 Add to Cart 1 2 3 ... 52

Visit us at 622 Lor 1 Toa Payoh, Level 1 Philips APAC Center, Singapore 319763 or Call us at +65 6882 3999 for further info. Fast, 24/7 support for your Philips product Whether it’s your vacuum, blender, or air fryer — we’ve got your back. Need to send in your product for repair or looking to buy a spare part ? Chat with our AI assistant on WhatsApp, available 24/7 with quick responses. Just click the button below to get started — fast, easy, and stress-free. CLICK HERE TO CHAT NOW

Quotation This is your Team page. It's a great space to introduce your team and talk about what makes it special, such as your culture and work philosophy. Don't be afraid to illustrate personality and character to help users connect with your team.

SmartCares Online distributes parts & accessories for Philips Iron and Steamers. We ensure that all the parts are authentic and in good quality which will meet your expectations. Contact us for further information. Ironing Sort by Quick View DORK ARM ASSY ALWHITE OLAF V01 642001014141 Price $23.00 Add to Cart Quick View Labour fee for all non-coffee machine Price $54.50 Add to Cart Quick View SVC RINSE CAP PRINTED ASSY 423902291801 Price $26.00 Add to Cart Quick View WATER TANK PRTED ASSY 423902276611 Price $28.90 Add to Cart Quick View BOARD COVER NOUGET OLAF V01 642001014142 Price $25.90 Add to Cart Quick View SVC WATER TANK ASSY 423902294281 Price $18.90 Add to Cart Quick View SVC STAND BOTTOM 423902294641 Price $20.90 Add to Cart Quick View (Trade In) PSG8040/60 PerfectCare 8000 Series Steam Generator Price $566.10 Add to Cart Quick View (Trade In) PSG8140/80 PerfectCare 8000 Series Steam generator Price $755.10 Add to Cart Quick View (Trade In) PSG9050/26 PerfectCare 9000 Series Steam generator iron Price $899.10 Add to Cart Quick View (Trade In) AIS8540/80 All-in-One Ironing Solutions All-in-One 8500 Series Price $598.50 Add to Cart Quick View (Trade In) PSG6066/20 PerfectCare 6000 Series Steam Generator Iron Price $476.10 Add to Cart Quick View (Trade In) PSG6026/20 PerfectCare 6000 Series Steam Generator Price $314.10 Add to Cart Quick View (Trade In) DST7022/40 7000 Series HV Steam Iron Black/Red Price $134.10 Add to Cart Quick View (Trade In) STE3170/80 Stand Steamer 3000 Series With tilting StyleBoard Price $188.10 Add to Cart Quick View WATERTANK ASSY TDKGREY OLAF V01 642001014149 Price $19.90 Add to Cart Quick View WATER TANK ASSY TDPPETR BTCUP V01 642001008864 Price $15.00 Add to Cart Quick View SVC pack for WATER TANK PRTED ASSY 423902276361 Price $32.00 Add to Cart Quick View SVC DOCK ARM ASSY 423902294651 Price $22.30 Add to Cart Quick View RINSE CAP ASSY TRANS RED BLUSH 996510078984 Price $9.30 Out of Stock 1 2 3 ... 8