Terms & Conditions

Terms and conditions stated below applies to all visitors and users of SmartCares Online. By using this Website https://www.online.smartcares.com/ and place an order, you accept and agree to be bound by and to comply with these terms.

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1. Please produce the proof of purchase / purchase invoice if claiming a free repair. May Whatsapp the proof of purchase to 9234 0213

2. Philips shall not be responsible for any loss or damage howsoever caused arising from force Majeure, fire, accident or any circumstances beyond its control.

3. Philips shall not be responsible for any consequential loss or damage howsoever caused including amongst others damage caused to software used e.g. video tape, compact disc, computer diskettes, ETC

4. Repair for which payment has been made is guaranteed under normal use for 3 months from date of collection.

5. (a) Customers will be notified by SMS, at the contact number they provided, when their goods are ready for collection.
   (b) Goods not collected within 7 days of this notification shall be deemed forfeited and may be disposed of as Philips deems fit. No claims will be entertained.
   (c) Where a quotation has been issued for a unit, and the customer does not respond within 7 days of the quotation, the unit may likewise be disposed of as Philips deems fit. No claims will be entertained.
   For units sent in and given a quotation, lack of response to the quotation of more than 7 days may also be disposed off.

6. Storage charges will be imposed for goods not collected from time of notification that.

7. Philips will not be responsible for damage caused during transportation.

8. A service fee will be levied for quotation for repairs rejected.

9. By providing your contact number, you agree to receive WhatsApp updates and notifications from Philips Authorised Service Centre related to your repair service. You may unsubscribe anytime by replying "STOP"

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