Return Policy We want you to be satisfied with the product that you purchase from us. If there's any manufacturing defect on the item that you have purchased, you may return the product within 7 calendar days, from the date you received the product. Please note, the product will have to be in the exact same condition as when you received it and with the original packaging. The Return Policy is only applicable to goods that are: - Damage upon receiving it, - Or you have received a different item from your original order If you are unsure about the return policy, please email us at online.smartcares@gmail.com or call us between 9am - 6pm from Monday to Friday. RETURN CONDITION: When making exchanges and returns, please bear in mind that: Any items returned must be in the same condition in which you received them. Items must be unworn, unwashed, in the original selling condition, and with the original packaging. IMPORTANT INFORMATION: To protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we refuse to accept a return or exchange in certain situations, including: Products damaged by misuse, abuse, improper care or negligence, or accidents (including pet damage) Products showing excessive wear and tear. Products lost or damaged due to fire, flood, or natural disaster. Products with a missing label or label that has been defaced/removed or the item has been washed. Products returned for personal reasons unrelated to product performance or satisfaction. Products that have been soiled or contaminated. RETURN OPTIONS: A. RETURN IN PERSON AT OUR STORE 1. Visit our store at 31 Kaki Bukit Rd 3,Techlink, Singapore, #02-04 (Lobby A, 2nd Floor), Singapore 417818 2. Hand over your goods to the receptionist. Kindly bring the invoice (Original or Email) with you. B. RETURN BY MAIL 1. PREPARE YOUR PARCEL ENCLOSING THE DELIVERY NOTE Pack the items securely, in the original packaging if possible. Do include in the package the invoice. 2. RETURN ADDRESS On the package, please indicate clearly the following address: SmartCares Online 31 Kaki Bukit Rd 3,Techlink, Singapore, #02-04 (Lobby A, 2nd Floor), Singapore 417818 Include the Invoice or a photocopy of the same in your parcel. 3. BEFORE MAILING OUT THE PACKAGE We are not responsible for any delay or loss delivery. You may want to take the necessary action to ensure your package is delivered to us intact EXCHANGE ELIGIBILITY We will provide the item exchange within 3-12 business day, after we have receive your item. In the event that the item is no long available, our Customer Service Centre will contact you for a alternative replacement. *SmartCares Online reserves the rights to not accept / process any return requests which does not meet our standard return policy*

Terms & Conditions Welcome to SmartCares Online webstore. Terms and conditions stated below applies to all visitors and users of SmartCares Online . By using this Website https://www.online.smartcares.com/ and place an order, you accept and agree to be bound by and to comply with these terms. General The content of terms and conditions may be change, move or delete at any time. Please note that SmartCares Online has the right to change the contents of the terms and conditions without any notice. Any violation of rules and regulations of these terms and conditions, SmartCares Online will take immediate actions against the offender(s). Site Contents & Copyrights Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this Site, in other words “Contents of the Site” are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by SmartCares Online . Comments and Feedbacks All comments and feedbacks to https://online.smartcares.com/ will be remain SmartCares Online 's property. User shall agree that there will be no comment(s) submitted to the https://online.smartcares.com/ will violate any rights of any third party, including copyrights, trademarks, privacy of other personal or proprietary right(s). Furthermore, the user shall agree there will not be content of unlawful, abusive, or obscene material(s) submitted to the site. User will be the only one responsible for any comment's content made. Product Information We cannot guarantee all actual products will be exactly the same shown on the monitor as that is depending on the user monitor. While we strive to provide accurate product description on the website, please note that such information (including but not limited to part number, product model, size, colour and design) may differ from the actual products. Placing Your Order & Delivery To place an order, you must provide valid mobile number, email address and mailing address in order to complete the order. After you have placed your order, you will receive a notification by email. If the stock is available for a product, we will ship the product to you within 7-14 business days. However if the product is Out-of-Stock or require a longer pre-order timeframe, we will ship out the product as long as it is re-stock or made available at our warehouse. You will be notified via email once the order has been dispatched. Newsletter User shall agree that SmartCares Online may send newsletter regarding the latest news/products/promotions etc through email/SMS to the user. Indemnification The user shall agree to defend, indemnify and hold SmartCares Online harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site. Link to other sites Any access link to third party sites is at your own risk https://online.smartcares.com/ will not be related or involve to any such website if the user's content/product(s) got damaged or loss have any connection with third party site. Inaccuracy Information From time to time, there may be information on https://online.smartcares.com/ that contains typographical error, inaccuracies, omissions, that may relate to product description, pricing, availability and article contents. We reserve the rights to correct any errors, inaccuracies, change or edit information without prior notice to the customers. Return If you would like to return your purchased product(s) due to damaged product received or wrong product delivered, please return it back to us with the invoice. Please check out “Return Policy”. Customers are required to return the product on their own cost. Termination This agreement is effective unless and until either by the customer or https://online.smartcares.com/. Customer may terminate this agreement at any time. However, https://online.smartcares.com/ may also terminate the agreement with the customer without any prior notice and will be denying the access of the customer who is unable to comply the terms and conditions above.

Terms & Conditions Welcome to SmartCares Online webstore. Terms and conditions stated below applies to all visitors and users of SmartCares Online . By using this Website https://www.online.smartcares.com/ and place an order, you accept and agree to be bound by and to comply with these terms. Please produce the proof of purchase / purchase invoice if claiming a free repair. May whatsapp the proof of purchase to 9234 0213 Philips shall not be responsible for any loss or damage howsoever caused arising from force Majeure, fire, accident or any circumstances beyond its control. Philips shall not be responsible for any consequential loss or damage howsoever caused including amongst others damage caused to software used eg video tape, compact disc, computer diskettes, ETC Repair for which payment has been made are guaranteed under normal use for 3 months from date of collection. Goods not collected within two(2) months of notification (goods are ready for collection) shall be forfeited and will be dispose off as Philips deem for and no claims will be entertained. Notification for collection will be made to the address as given by customer. Storage charges will be imposed for goods not collected from time of notification that. Philips will not be responsible for damage caused during transportation. A service fee will be levied for quotation for repairs rejected.