Floor Care Sort by Quick View NOZZLE BRUSH ASSY 300000519653 Price $24.40 Add to Cart Quick View TT TUBE 35MM CON 465MM LENGTH 300009494751 Price $19.00 Add to Cart Quick View BRUSH ASSY WET NOZZLE 300006296671 Price $45.00 Add to Cart Quick View LEAFSPRING 432200716005 Price $9.30 Add to Cart Quick View ASSY AQUA WATERTANK 300002489131 Price $59.00 Add to Cart Quick View ONOFF BUTTON CW BUTTON 300005342521 Price $13.60 Add to Cart Quick View INLET GRILLE BLUE 432200333280 Price $12.60 Add to Cart Quick View BUCKET LID ASSY 300006200921 Price $21.10 Add to Cart Quick View XV1797/01 BATTERY PLUS CHARGER ACC NEP 883502301010 Price $199.00 Add to Cart Quick View SVC CAP 423902294881 Price $8.30 Add to Cart Quick View BUCKET ASSY CLEANSING BLUE CN 300009452621 Price $30.90 Add to Cart Quick View Filter 642001000616 Price $10.50 Add to Cart Quick View Side Brush 642001000615 Price $10.00 Add to Cart Quick View Mop 642001000617 Price $11.50 Out of Stock Quick View TRIPLE INLETFILTER SENUR 432200039731 Price $11.50 Add to Cart Quick View TRIACTIVE LCOST CLABEL 35 ACTLOCK 432200426682 Price $34.20 Add to Cart Quick View FC8023 DUST BAG PAPER x4 883802304010 Price $16.00 Add to Cart Quick View Brush assy FC6728 FC6729 active nozzle 300003613312 Price $22.30 Add to Cart Quick View BRUSH ASSY POSA PER PC 432200536041 Price $36.30 Add to Cart Quick View Brush assy SW active nozzle 300003607981 Price $20.10 Add to Cart 1 2 3 ... 19

Out of Warranty - Repair FAQ Labor fee : For all non coffee machine related: $54.00 All coffee machine: $135.00

Kitchen Appliances Sort by Quick View PANEL FOR KEEPING WARM 996510070454 Price $12.60 Add to Cart Quick View PLASTIC JAR BLADE SEAL RING BLACK 300005994301 Price $9.00 Add to Cart Quick View JUICE COLLECTORSAFETY LEVER 420303602661 Price $19.00 Add to Cart Quick View Inner pot 300004976511 Price $38.50 Add to Cart Quick View BLENDER BAR with BLADE 300007405271 Price $18.00 Add to Cart Quick View Pan black 300009619311 Price $45.90 Add to Cart Quick View DETACHABLE INNER COVER SEALING RING 300008067581 Price $10.00 Add to Cart Quick View OIL COLLECTOR 420303620291 Price $22.30 Add to Cart Quick View SET OF STRIP BEATER 996510076795 Price $30.90 Add to Cart Quick View MESH REMOVABLE 420303613161 Price $29.00 Add to Cart Quick View BLENDER BLADE 300005785041 Price $14.70 Add to Cart Quick View LID COVER CHAMPAGNE 300004354791 Price $24.00 Out of Stock Quick View Spout 420303621041 Price $17.50 Add to Cart Quick View PANEL FOR KEEPING WARM Price $11.70 Add to Cart Quick View Blade Assy White 300009504781 Price $33.10 Add to Cart Quick View LID PANEL 996510078566 Price $39.60 Add to Cart Quick View Glass jar ring purple 300007636182 Price $9.30 Add to Cart Quick View BLENDER BAR PLATE 420303617941 Price $42.50 Add to Cart Quick View inner pot 300005340961 Price $40.60 Add to Cart Quick View REMOVABLE COVER PANEL ASSEMBLY 300008067471 Price $46.00 Add to Cart 1 2 3 ... 46

Terms & Conditions Welcome to SmartCares Online webstore. Terms and conditions stated below applies to all visitors and users of SmartCares Online . By using this Website https://www.online.smartcares.com/ and place an order, you accept and agree to be bound by and to comply with these terms. General The content of terms and conditions may be change, move or delete at any time. Please note that SmartCares Online has the right to change the contents of the terms and conditions without any notice. Any violation of rules and regulations of these terms and conditions, SmartCares Online will take immediate actions against the offender(s). Site Contents & Copyrights Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this Site, in other words “Contents of the Site” are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by SmartCares Online . Comments and Feedbacks All comments and feedbacks to https://online.smartcares.com/ will be remain SmartCares Online 's property. User shall agree that there will be no comment(s) submitted to the https://online.smartcares.com/ will violate any rights of any third party, including copyrights, trademarks, privacy of other personal or proprietary right(s). Furthermore, the user shall agree there will not be content of unlawful, abusive, or obscene material(s) submitted to the site. User will be the only one responsible for any comment's content made. Product Information We cannot guarantee all actual products will be exactly the same shown on the monitor as that is depending on the user monitor. While we strive to provide accurate product description on the website, please note that such information (including but not limited to part number, product model, size, colour and design) may differ from the actual products. ​ Placing Your Order & Delivery To place an order, you must provide valid mobile number, email address and mailing address in order to complete the order. After you have placed your order, you will receive a notification by email. If the stock is available for a product, we will ship the product to you within 7-14 business days. However if the product is Out-of-Stock or require a longer pre-order timeframe, we will ship out the product as long as it is re-stock or made available at our warehouse. You will be notified via email once the order has been dispatched. Newsletter User shall agree that SmartCares Online may send newsletter regarding the latest news/products/promotions etc through email/SMS to the user. Indemnification The user shall agree to defend, indemnify and hold SmartCares Online harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site. Link to other sites Any access link to third party sites is at your own risk https://online.smartcares.com/ will not be related or involve to any such website if the user's content/product(s) got damaged or loss have any connection with third party site. Inaccuracy Information From time to time, there may be information on https://online.smartcares.com/ that contains typographical error, inaccuracies, omissions, that may relate to product description, pricing, availability and article contents. We reserve the rights to correct any errors, inaccuracies, change or edit information without prior notice to the customers. Return If you would like to return your purchased product(s) due to damaged product received or wrong product delivered, please return it back to us with the invoice. Please check out “Return Policy”. Customers are required to return the product on their own cost. Termination This agreement is effective unless and until either by the customer or https://online.smartcares.com/. Customer may terminate this agreement at any time. However, https://online.smartcares.com/ may also terminate the agreement with the customer without any prior notice and will be denying the access of the customer who is unable to comply the terms and conditions above.

Privacy Policy Privacy Policy This Data Protection Notice (“Notice”) sets out the basis upon which R-Logic International Pte Ltd (SmartCares Online) may collect, use, disclose or otherwise process personal data of our customers in accordance with the Personal Data Protection Act (“PDPA”). This Policy will provide you with a notice and overview on how your personal data is collected, intended to be used, transferred to, stored and accessed. It also covers how we amend and protect your data provided to us. Here at SmartCares Online, we take just as much pride in providing you with data protection. We will continuously update and review our adherence to changes in the PDPA as well as the steps taken to provide security and protection to your data. PERSONAL DATA 1. As used in this Policy: “customer” means an individual who (a) has contacted us through any means to find out more about any courses or services we provide, or (b) may, or has, entered into a contract with us for the supply of any courses or services by us; and “personal data” means data, whether true or not, about a customer who can be identified: (a) from that data; or (b) from that data and other information to which we have or are likely to have access. 2. Depending on the nature of your interaction with us, some examples of personal data which we may collect from you include name, residential address, email address, telephone number, nationality, gender, date of birth, marital status, employment information and financial information. 3. Other terms used in this Policy shall have the meanings given to them in the PDPA (where the context so permits). COLLECTION, USE AND DISCLOSURE OF PERSONAL DATA 4. We generally do not collect your personal data unless (a) it is provided to us voluntarily by you directly or via a third party who has been duly authorised by you to disclose your personal data to us (your “authorised representative”) after (i) you (or your authorised representative) have been notified of the purposes for which the data is collected, and (ii) you (or your authorised representative) have provided written consent to the collection and usage of your personal data for those purposes, or (b) collection and use of personal data without consent is permitted or required by the PDPA or other laws. We shall seek your consent before collecting any additional personal data and before using your personal data for a purpose which has not been notified to you (except where permitted or authorised by law). 5. We may collect and use your personal data for any or all of the following purposes: ​ a. performing obligations in the course of or in connection with our provision of the services requested by you; b. verifying your identity; c. responding to, handling, and processing queries, requests, applications, complaints, and feedback from you; d. managing your relationship with us; e. processing payment or credit transactions; f. complying with any applicable laws, regulations, codes of practice, guidelines, or rules, or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority; g. any other purposes for which you have provided the information; h. transmitting to any unaffiliated third parties including our third party service providers, and relevant governmental and/or regulatory authorities, whether in Singapore or abroad, for the aforementioned purposes; i. any other incidental business purposes related to or in connection with the above; and j. offerings of new services that may continue to provide benefit in relation to the services requested by you or recommended by us; k. providing you with regular or ad-hoc updates, information required for your services update, upgrade, enhancement and their respective applications; l. processing of insurance applications meant for the coverage and safety during the delivery of our respective services; m. submission and application for funding and certification processes to professional bodies; n. website visitor traffic and informatics via cookies stored on our website online.smartcares.com . ​ 6. We may disclose your personal data: a. where such disclosure is required for performing obligations in the course of or in connection with our provision of the courses and services requested by you; b. to third party service providers, and other organisations we have engaged to perform any of the functions with reference to the above mentioned purposes; or c. complying with any applicable laws, regulations, codes of practice, guidelines, or rules, or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority. 7. The purposes listed in the above clauses may continue to apply even in situations where your relationship with us (for example, pursuant to a contract) has been terminated or altered in any way, for a reasonable period thereafter (including, where applicable, a period to enable us to enforce our rights under a contract with you). WITHDRAWING YOUR CONSENT 8. The consent that you provide for the collection, use and disclosure of your personal data will remain valid until such time it is being withdrawn by you in writing. You may withdraw consent and request us to stop collecting, using and/or disclosing your personal data for any or all of the purposes listed above by submitting your request in writing or via email to our Data Protection Officer at the contact details provided below. ​ 9. Upon receipt of your written request to withdraw your consent, we may require reasonable time (depending on the complexity of the request and its impact on our relationship with you) for your request to be processed and for us to notify you of the consequences of us acceding to the same, including any legal consequences which may affect your rights and liabilities to us. In general, we shall seek to process your request within fourteen (14) business days of receiving it. 10. Whilst we respect your decision to withdraw your consent, please note that depending on the nature and scope of your request, we may not be in a position to continue providing our courses or services to you and we shall, in such circumstances, notify you before completing the processing of your request. Should you decide to cancel your withdrawal of consent, please inform us in writing in the manner described in clause 8 above. 11. Please note that withdrawing consent does not affect our right to continue to collect, use and disclose personal data where such collection, use and disclose without consent is permitted or required under applicable laws. ACCESS TO AND CORRECTION OF PERSONAL DATA 12. If you wish to make (a) an access request for access to a copy of the personal data which we hold about you or information about the ways in which we use or disclose your personal data, or (b) a correction request to correct or update any of your personal data which we hold about you, you may submit your request in writing or via email to our Data Protection Officer at the contact details provided below. 13. Please note that a reasonable fee may be charged for an access request. If so, we will inform you of the fee before processing your request. 14. We will respond to your request as soon as reasonably possible. In general, our response will be within seven (7) business days. Should we not be able to respond to your request within fourteen (14) days after receiving your request, we will inform you in writing within fourteen (14) days of the time by which we will be able to respond to your request. If we are unable to provide you with any personal data or to make a correction requested by you, we shall generally inform you of the reasons why we are unable to do so (except where we are not required to do so under the PDPA). PROTECTION OF PERSONAL DATA 15. To safeguard your personal data from unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks, we have introduced appropriate administrative, physical and technical measures such as authentication and access controls (such as good password practices, need-to-basis for data disclosure, etc.), encryption of data, up-to-date antivirus protection, regular patching of operating system and other software, securely erase storage media in devices before disposal, web security measures against risks, usage of one time password(otp)/2 factor authentication (2fa)/multi-factor authentication (mfa) to secure access, security review and testing performed regularly, credential exposure checks, and device vulnerability assessments and security hardening. 16. You should be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures. ACCURACY OF PERSONAL DATA 17. We generally rely on personal data provided by you (or your authorised representative). In order to ensure that your personal data is current, complete and accurate, please update us if there are changes to your personal data by informing our Data Protection Officer in writing or via email at the contact details provided below. RETENTION OF PERSONAL DATA 18. We may retain your personal data for as long as it is necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable laws. 19. We will cease to retain your personal data, or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purpose for which the personal data was collected, and is no longer necessary for legal or business purposes. TRANSFERS OF PERSONAL DATA OUTSIDE OF SINGAPORE 20. We generally do not transfer your personal data to countries outside of Singapore. However, if we do so, we will obtain your consent for the transfer to be made and we will take steps to ensure that your personal data continues to receive a standard of protection that is at least comparable to that provided under the PDPA. DATA PROTECTION OFFICER 21. You may contact our Data Protection Officer if you have any enquiries or feedback on our personal data protection policies and procedures, or if you wish to make any request, in the following manner: Name of DPO : Syrinx Ong Kea Ching Contact No. : +65 8186 2622 Email Address : syrinx.ching@r-logic.com EFFECT OF POLICY AND CHANGES TO POLICY 22. This Policy applies in conjunction with any other Policies, contractual clauses and consent clauses that apply in relation to the collection, use and disclosure of your personal data by us. 23. We may revise this Policy from time to time without any prior notice. You may determine if any such revision has taken place by referring to the date on which this Policy was last updated. Your continued use of our services constitutes your acknowledgement and acceptance of such changes. WEBSITE 24. Our website, online.smartcares.com , may contain links to other sites; These sites do not operate under the Policy set forth for our company and website. You are advised to review the policies displayed in those websites before use. ​ 25. Our websites do contain cookies. These cookies improve the overall experience you have visiting our site and provide us with informatics on how we can better serve you and improve your user experience. 26. We retain the copyrights to the material including logo, photographs and content found on these sites. No part of these websites may be copied, performed in public, utilized and/or adapted without our written consent. Effective date : 30/11/2022 Last updated : 16/01/2023

Ironing Sort by Quick View SVC POLE ASSY 62888009A 423902287441 Price $33.90 Add to Cart Quick View SVC WATER TANK ASSY 62880008A 423902288041 Price $20.00 Add to Cart Quick View BLENDING HOUSING PANTONE COOL GREY 7C 424121015751 Price $20.10 Add to Cart Quick View BOARD COVER 996510078214 Price $23.40 Add to Cart Quick View BOARD COVER 996510077974 Price $27.70 Add to Cart Quick View BOARD 996510077971 Price $22.30 Add to Cart Quick View BOARDS 996510078216 Price $20.10 Add to Cart Quick View BRUSH GC55X SOFT BLOSSOM 996510077979 Price $11.50 Add to Cart Quick View BRUSH 996510078215 Price $11.50 Add to Cart Quick View CALC CLEAN CONTAINER ASSY 423903001597 Price $14.70 Out of Stock Quick View CALC COLLECTOR ASSY 423902273941 Price $9.30 Add to Cart Quick View CARTRIDGE WELDED ASSY 423902178465 Price $20.10 Out of Stock Quick View DECALC BASE DECALC KNOB PETORL DUSK 996510079224 Price $9.30 Add to Cart Quick View DECALC BASE DECALC KNOB 996510079251 Price $9.30 Add to Cart Quick View DECALC BASE DECALC KNOB 996510079243 Price $9.30 Add to Cart Quick View DECALC BASE DECALC KNOB 996510079245 Price $9.30 Add to Cart Quick View EASY GARMENT HANGER 996510060584 Price $12.60 Out of Stock Quick View FABRIC BRUSH 996510071673 Price $14.70 Out of Stock Quick View FABRIC BRUSH 996510053855 Price $13.60 Out of Stock Quick View FABRIC BRUSH 996510056168 Price $13.60 Out of Stock 1 2 3 ... 7

FAQ The Answers You Need WHAT ARE THE PAYMENT OPTIONS? SmartCares offers Payment Method as shown below :- Credit Card HOW TO CHANGE MY PERSONAL INFORMATION AND SHIPPING ADDRESS? We are sorry to say that you are not able to change the shipping address after placing order. CAN I CANCEL AN EXISTING ORDER THAT HAVE BEEN MADE? No, you're not able to cancel your order. HOW LONG DOES THE DELIVERY USUALLY TAKES? Delivery usually will take about 7-14 business days.

Return Policy We want you to be satisfied with the product that you purchase from us. If there's any manufacturing defect on the item that you have purchased, you may return the product within 7 calendar days, from the date you received the product. Please note, the product will have to be in the exact same condition as when you received it and with the original packaging. ​ ​ ​The Return Policy is only applicable to goods that are: - Damage upon receiving it, - Or you have received a different item from your original order ​ If you are unsure about the return policy, please email us at online.smartcares@gmail.com or call us between 9am - 6pm from Monday to Friday. ​ ​ RETURN CONDITION: ​ When making exchanges and returns, please bear in mind that: ​ Any items returned must be in the same condition in which you received them. Items must be unworn, unwashed, in the original selling condition, and with the original packaging. ​ IMPORTANT INFORMATION: ​ To protect all our customers and make sure that we handle every return or exchange with reasonable fairness, we refuse to accept a return or exchange in certain situations, including: ​ ​ Products damaged by misuse, abuse, improper care or negligence, or accidents (including pet damage) Products showing excessive wear and tear. Products lost or damaged due to fire, flood, or natural disaster. Products with a missing label or label that has been defaced/removed or the item has been washed. Products returned for personal reasons unrelated to product performance or satisfaction. Products that have been soiled or contaminated.​ ​ ​ RETURN OPTIONS: A. RETURN IN PERSON AT OUR STORE 1. Visit our store at 31 Kaki Bukit Rd 3,Techlink, Singapore, #02-04 (Lobby A, 2nd Floor), Singapore 417818 2. Hand over your goods to the receptionist. Kindly bring the invoice (Original or Email) with you. ​ B. RETURN BY MAIL 1. PREPARE YOUR PARCEL ENCLOSING THE DELIVERY NOTE Pack the items securely, in the original packaging if possible. Do include in the package the invoice. ​ 2. RETURN ADDRESS On the package, please indicate clearly the following address: SmartCares Online 31 Kaki Bukit Rd 3,Techlink, Singapore, #02-04 (Lobby A, 2nd Floor), Singapore 417818 ​ Include the Invoice or a photocopy of the same in your parcel. ​ 3. BEFORE MAILING OUT THE PACKAGE We are not responsible for any delay or loss delivery. You may want to take the necessary action to ensure your package is delivered to us intact ​ ​ ​EXCHANGE ELIGIBILITY ​We will provide the item exchange within 3-12 business day, after we have receive your item. In the event that the item is no long available, our Customer Service Centre will contact you for a alternative replacement. ​ *SmartCares Online reserves the rights to not accept / process any return requests which does not meet our standard return policy*​ ​

CONTACT US R Logic - Philips Authorised Service Centre (Domestic Appliances) 31 Kaki Bukit Rd 3,Techlink, Singapore, #02-04 (Lobby A, 2nd Floor), Singapore 417818 Name Email Phone Address Subject Message Submit Thanks for submitting!

Smart Cares powered by R Logic Authorised Service Provider for Philips Domestic Appliances Air Purifier Floor Care Ironing Coffee Machines Kitchen Appliances Quick View SEALING RING for Spout 1 pcs 300009263161 Price $10.30 Quick View PLASTIC JAR BLADE SEAL RING BLACK 300005994301 Price $9.00 Quick View SVC POLE ASSY 62888009A 423902287441 Price $33.90 Quick View SEALING FOR STEAM VALVE 996510077207 Price $8.20 Quick View BLENDER BAR with BLADE 300007405271 Price $18.00 Quick View Pan black 300009619311 Price $45.90 MORE ABOUT US SmartCares by R Logic is an online store which is selling accessories and spare parts for PHILIPS. We are the PHILIPS Domestics Appliances authorised service centre in Singapore. We strive to be one of the top and best customer service supplying electronic parts and IT solution out there. CONTACT US R Logic - Philips Authorised Service Centre (Domestic Appliances) 31 Kaki Bukit Rd 3,Techlink, Singapore, #02-04 (Lobby A, 2nd Floor), Singapore 417818 Name Email Phone Address Subject Message Submit Thanks for submitting!

FAQs General FAQs Out of Warranty FAQs

ALL ABOUT US Smartcares Online by R Logic is an online store which is selling accessories and spare parts for PHILIPS. We are the PHILIPS Domestic Appliances authorised service centre in Singapore. We strive to be one of the top and best customer service supplying electronic parts and IT solution out there. What we sell? SmartCares by R Logic offer s the genuine PHILIPS accessories and spare parts in the market. Why choose us? Quality Control SmartCares by R Logic ensure you that our main focus will be in quality of the products. We will make sure that customers get the best quality from us and we serve customers as V.I.P. Friendly Customer Service SmartCares by R Logic won't serve customers with attitude of “because-this-is-my-job”. We'll make sure customers will feel comfortable throughout their shopping experience. If they require our assistance to search for the correct product, we will provide them with our best support and professional advices. How to contact us? If you have any doubts/suggestions/comments about us, our products or our site, do not hestitate to contact us! We can be contacted through email or call. We'll get back to you as soon as possible. CUSTOMER CENTRICITY We ensure to provide the highest service standards for all our customers. ​ AUTHENTICITY We know that quality is as important to you as it is to us. We provide 100% authentic parts to you.